1. General Refund Terms
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Refunds are applicable only as per the cancellation policy specific to the package, airline, hotel, or service provider.
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All refund requests must be submitted via email to a info@SkyVistatours.com with booking details and payment proof.
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Refund processing time: 7–15 business days, depending on the service and payment mode.
2. Tour Package Cancellations
a. Domestic Packages
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More than 30 days before travel: Up to 80% refundable
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15–30 days before travel: 50% refundable
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Less than 15 days before travel: Non-refundable
b. International Packages
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More than 45 days before travel: 70–80% refundable
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30–45 days before travel: 50% refundable
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Less than 30 days before travel: Non-refundable
Note: Flight tickets, visa fees, and insurance charges are non-refundable once issued.
3. Cruises & Special Experiences
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Cruise bookings follow supplier-specific cancellation policies which may include strict non-refundable clauses.
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Refunds are subject to cruise line terms and cannot be guaranteed for last-minute cancellations or no-shows.
4. Hotels & Accommodations
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Refund eligibility depends on the rate type selected (refundable or non-refundable).
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Early check-outs or no-shows are typically non-refundable.
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For refundable bookings, cancellation must be made at least 72 hours before check-in to receive any refund.
5. Non-Refundable Services
The following services are non-refundable under all circumstances once confirmed:
6. Changes in Travel Dates
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Postponement of tour dates may be allowed depending on availability, but will incur rebooking/rescheduling charges.
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Refunds on date-change requests are subject to the original supplier’s terms.
7. Force Majeure
Refunds are not guaranteed in case of trip cancellation due to force majeure events such as:
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Natural disasters (flood, earthquake, etc.)
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Political unrest or war
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Epidemics or pandemics
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Government travel restrictions or visa delays
